Volunteering can be intimidating for the first time! Read through this short module to learn how to help people shop at the DMARC-Ket Southside Food Pantry.
Food Pantry Volunteer Guide
Your complete step-by-step guide to volunteering at our food pantry. Thank you for making a difference in our community!
What You Need to Know
- Arrival Time: Please arrive 15 minutes before your scheduled shift
- Dress Code: Comfortable, closed-toe shoes and clothing you don’t mind getting a little dusty
- Health & Safety: If you’re feeling unwell, please stay home and contact our volunteer coordinator
- Parking: Free volunteer parking is available in the designated area behind the building
First Time Volunteers
Don’t worry if you’re nervous! Every volunteer was new once. Our team leaders will pair you with an experienced volunteer for your first shift, and we’ll make sure you feel comfortable and confident.
What to Bring
- A positive attitude and willingness to help
- Water bottle (especially during warmer months)
- Any required forms (if this is your first time)
The Welcome Process
Before clients enter the pantry to shop, they go through a friendly check-in process. This helps us track our impact and ensure everyone gets the help they need.
Your Role in Check-In
- Warm Welcome: Greet each person with a smile and genuine friendliness
- Registration: Help new clients fill out a simple registration form
- Documentation: Check IDs and update visit records in our system
- Information Sharing: Provide information about additional resources and services
Remember: Dignity First
Every person who comes to our pantry deserves to be treated with respect and dignity. We’re here to help, not judge. A kind word and genuine smile can make someone’s entire day better.
Common Check-In Questions
- Household size and composition
- Any dietary restrictions or food allergies
- First-time visitors vs. returning clients
- Interest in additional resources (job training, healthcare, etc.)
The Shopping Experience
Our pantry is designed to feel like a grocery store where clients can choose foods their families will actually eat and enjoy. Your role is to be a helpful guide and assistant.
Two Types of Food Available
Monthly 3-Day Supply
What it is: A pre-organized collection of staple foods designed to provide 3 days of meals for a household. This includes proteins, grains, canned goods, and other essentials.
Eligibility: Available once per month per household
Your Role: Help clients understand what’s included and assist with carrying items
Anytime Food
What it is: Fresh produce, bread, and other supplemental items that clients can take as needed
Availability: Can be accessed multiple times per month as needed
Your Role: Help clients select the freshest items and explain what’s available
How to Help Clients Shop
- Offer Assistance: “Can I help you find anything specific today?”
- Explain Options: Point out different food categories and special items
- Respect Choices: Let clients choose what works for their family
- Carry Heavy Items: Offer to help with bags, boxes, or heavy items
- Share Information: Let them know about seasonal items or new additions
Shopping Etiquette Tips
- Follow the client’s lead – they know their family’s needs best
- Don’t make assumptions about what someone should or shouldn’t take
- Be patient – choosing food can be overwhelming when resources are limited
- Maintain confidentiality – what happens in the pantry stays in the pantry